Often information is all you want. But the required information you want often differs from what the consultant is asked for. Many consulting organizations have routinely come up with a solution - with some model - before the scope is properly defined. Avoid such a starting point.
Organizations today are a melting point often based on software-based systems. The limitations of the software directly affect the organization. Adjusting people and resources is in itself no easy task. See what mix adjustments can be made for optimal results in the future.
Keep your team engaged to go through and execute the transformation. Look broadly at your customers' demands and be prepared to let go of some of the outdated tools and systems to embrace the modern ones....